What data is contained in a SIP?

What is a Support Information Package (SIP)?​

A Support Information Package (SIP) is a collection of log files of a BOC Management Office product. Providing a SIP to the BOC hotline typically speeds up the resolution finding process for a support request.

All products of the BOC Management Office (ADONIS, ADOIT, ADOGRC) allow the encrypted download of a SIP via a web browser.

What data is contained in a SIP?​

After decryption by BOC, log files are available, which may contain the following data in plain text:

• Log entries with timestamps for important events in the BOC product, e.g. for user and system actions.
• E-mail addresses in case of release workflow e-mail actions
• Error messages of the type INFO, WARNING, ERROR, DEBUG - depending on the configured log level
• Hardware environment parameters (available memory, CPU load)
• Object and model names, as well as their IDs
• Repository names and their IDs
• Request IDs
• Session IDs
• User names
• Number of models and objects in the repositories
• Other analysis data, depending on product version, any customizing and other circumstances.

What data is NOT included in a SIP?​

• Complete models and objects are never included in a SIP.
• User passwords are never contained in a SIP.

How can I review the content of a SIP?​

If you want to view the content of a SIP in detail, we recommend manually compiling the corresponding log files, reviewing them and sending this collection (which corresponds to a SIP) to BOC.