FAQs

Product Support

• How do I create an SQL Server database backup?
• How to fix an outage (on premise)?
• How to fix an outage (SaaS)?
• Why is my BOC product behaving slowly?
• How to generate a PostgreSQL Database Backup
• How to generate log files via Administration Toolkit

See all 23 articles

Login Problems

• How can I reset my administrator password?
• What can I do if login to the web client fails?
• Error message "Remote resource cannot be reached" (RDP)
• BOC product fails post TLS adjustments
• How do I get my initial password?
• Maximum number of users reached

See all 7 articles

Administration-Toolkit

• How do I export a migration package?
• How can I find the last login date of a user?
• How can I import a license?
• How do I delete a user?
• Error "usr-80": Why can a user not be deleted?
• How do I transfer files between BOC Cloud (SaaS) and local environment?

Webclient

• Why is my UNC path (network path) not available?
• Why is an object or process locked for me?
• Why are user objects missing for modelling?
• Why is an object or process locked for me?
• What can I do, if a Release Workflow (RWF) step is missing?
• Why is only the major version number of a model raised?

See all 9 articles

Operation

• How do I create a custom Excel Import template?
• Community Edition: How do I import an AXR file?
• How do I find the ID of an object, model, user or search?
• How do I edit the visibility of saved searches?
• Manual user administration
• How do I bulk change attributes in objects?

Configuration

• How do I change the languages in my BOC product?
• How can I change the font?
• How can I configure the session timeout?
• How to configure allowed file types?
• How to set the "Base URL" correctly?
• How can I remove unwanted attributes from reports?

See all 8 articles

Authentication

• What is LDAP Mapping?
• Local Users in a SSO Scenario
• Common Azure AD Errors
• How do I set up my MS Entra ID (Azure) for a BOC product?
• How can I activate SAML tracing?
• Deprecation of Import System Users Functionality

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REST-API

• How to fix REST status codes 401 and 500?
• Enabling REST when using SSO with IDM
• REST-API Token based authentication
• REST-API Connection Troubleshooting

Setup & Installation

• How do I install "ADONIS Process Manager for Confluence"?
• How do I migrate the Tomcat-side configuration of a BOC product?
• How to install the Administration Toolkit?
• How to create an ODBC connection?
• My certificate expired. What can I do?
• How can I read the log files of my BOC Management Office product?

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General Questions

• Environment Restart Initiators
• How can I setup health monitoring for my BOC product?
• Differences between Community, Starter and Enterprise Edition
• Sensitive data in component settings
• Handling CVEs in third-party components
• ADONIS Community: Migrating my content

See all 7 articles