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  1. Premium 2025.04.09 EN
  2. FAQs
  3. Product Support

Product Support

  • How do I create an SQL Server database backup?
  • How to fix an outage (on premise)?
  • How to fix an outage (SaaS)?
  • Why is my BOC product behaving slowly?
  • How to generate a PostgreSQL Database Backup
  • How to generate log files via Administration Toolkit
  • How do I use the file sharing platform "aFFE"?
  • What data is contained in a SIP?
  • How can I split a file that is too large for transfer?
  • Issues with blocked downloads & exports
  • Uncomplete or false search results are returned (FTS)
  • Allowlisting - Public IP and private IP addresses
  • Changes in Authentication Requirements for Microsoft Exchange
  • How to generate a HAR file?
  • How do I create a password-protected ZIP file?
  • How do I find out the version of my product?
  • Errorcode Collection
  • How to download a Support Information Package (SIP)?
  • View attachments in context of support tickets
  • How do I place a support request?
  • ADONIS & ADOIT for Confluence versions
  • How do I publish my content in other languages?
  • How do I customize my Help Center?
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